Firetip Documentation
The master reference for the entire Firetip platform.
Firetip is a sovereign communication and dispatch infrastructure platform designed to provide the systems required to operate outbound communications without depending on a conventional offshore communications stack.
This documentation covers the complete Firetip lifecycle: infrastructure configuration, domain authentication, sender identity, audience management, campaigns, templates, automation, multi-channel messaging, AI processing, APIs, webhooks, security and operational reference.
Sovereign Infrastructure
Infrastructure and dispatch architecture.
Identity Layer
Domains, senders and trust signals.
Dispatch Layer
Email, SMS, WhatsApp and OTP.
Intelligence Layer
Faigen AI processing and optimisation.
Getting Started
The recommended path from a new account to your first dispatch.
1
Complete Onboarding
Configure infrastructure, communications, integrations and the core Firetip environment.
2
Configure Your Domain
Establish DNS authentication, sender identity and domain verification.
3
Build Your Audience
Create lists, import contacts and prepare your communication audiences.
4
Send Your First Campaign
Create, review and dispatch your first Firetip campaign.
Onboarding & Account Setup
Everything required to establish a production-ready Firetip environment.
Onboarding Hub
Central setup area showing the current state of
infrastructure, communications and integrations.
Open onboarding →
Domain Setup
Connect and prepare domains for Firetip communications.
Domain documentation →
Integrations
Connect communication providers, APIs and external services.
Integration documentation →
API Credentials
Create and manage the credentials used by external applications.
API documentation →
Infrastructure & Identity
The foundation underneath Firetip communications.
Firetip Infrastructure
Understand the infrastructure and dispatch architecture
powering the Firetip platform.
Infrastructure →
Domains & DNS
Domains, DNS records and the configuration required
for authenticated communications.
Domains & DNS →
DNS Diagnostics
Check SPF, DKIM, DMARC, MX and other domain
communication requirements.
Run DNS check →
Sovereign Seal
Domain identity and infrastructure trust verification
through the Sovereign Seal system.
Sovereign Seal →
Deliverability
Authentication, sender identity, routing and the
operational factors affecting message delivery.
Deliverability →
Infrastructure Security
Security boundaries, credentials and infrastructure
protection principles.
Security →
Communications
Firetip's multi-channel communication and dispatch layer.
Email
Email campaigns, transactional messaging,
templates, authentication and delivery.
Email documentation →
SMS
SMS messaging, recipient routing and programmatic
SMS dispatch.
SMS documentation →
WhatsApp
WhatsApp integration, configuration and message
workflows.
WhatsApp documentation →
OTP & Verification
Verification codes, authentication messages and
identity-related dispatch.
OTP documentation →
Multi-Channel API
Programmatic access to Firetip communication
capabilities.
API documentation →
Communication Events
Delivery, opens, clicks, bounces and other
communication lifecycle events.
Event documentation →
Audience & Contact Data
The audience layer used to determine who receives communications.
Contacts
Create, import, update and manage subscriber and
recipient records.
Contacts →
Lists
Organise contacts into reusable communication
audiences.
Lists →
Segmentation
Target recipients using contact properties,
interests and engagement information.
Segmentation →
Engagement
Use opens, clicks and recipient activity to
understand audience engagement.
Engagement →
Suppression & Unsubscribe
Manage recipients who should no longer receive
specific communications.
Audience controls →
Imports & Data
Bring audience information into Firetip and
maintain recipient data.
Data documentation →
Campaigns & Content
Create, prepare, schedule and measure outbound communications.
Campaigns
Build and manage outbound campaigns through the
Firetip campaign engine.
Campaigns →
Templates
Reusable campaign content and message templates
with Firetip controls.
Templates →
Scheduling
Prepare campaigns for immediate or scheduled
dispatch.
Scheduling →
Tracking & Analytics
Delivery, opens, clicks, bounces and campaign
performance information.
Analytics →
Campaign Controls
Dispatch, tracking, AI, optimisation and template
configuration controls.
Campaign controls →
Delivery & Reporting
Understand delivery outcomes and campaign
performance after dispatch.
Reporting →
Automation & Events
Build event-driven communication workflows.
Automation Workflows
Build multi-step workflows using Firetip triggers,
logic and communication actions.
Automation →
Triggers
Start workflows from events and application activity.
Triggers →
Actions
Execute communication, data and processing actions
inside workflows.
Actions →
Events
Use communication and application events to drive
automated behaviour.
Event reference →
Delays & Timing
Introduce timing and controlled delays into
communication workflows.
Workflow timing →
AI Actions
Add Faigen intelligence, translation and content
processing to automated workflows.
AI actions →
Faigen AI
Firetip's intelligence layer for communication processing and optimisation.
Faigen Documentation
Complete documentation for the Faigen AI integration
inside Firetip.
Open Faigen docs →
AI Translation
Translate campaign and communication content
before production dispatch.
Translation →
Content Optimisation
Improve copy, subject lines, tone, variations and
audience-aware messaging.
Optimisation →
Campaign AI Controls
Configure AI language, content and processing
controls within campaigns.
AI controls →
Faigen Integration
Understand the server-side integration boundary
between Firetip and Faigen.
Integration →
AI Processing
Understand where AI processing fits into the
Firetip communication lifecycle.
Processing →
Developer Platform
Integrate Firetip directly into applications, services and infrastructure.
FIRETIP DEVELOPER PLATFORM
Build directly on Firetip.
Use the Firetip API, authentication layer, webhooks, SDKs and event system to connect your applications directly to sovereign communication infrastructure.
API, Webhooks & Integration Reference
Technical resources for building against Firetip.
API Overview
Firetip REST API and available services.
→
Authentication
API credentials and request authentication.
→
Email API
Programmatic email dispatch.
→
SMS API
Programmatic SMS dispatch.
→
WhatsApp API
WhatsApp integration endpoints.
→
OTP API
Verification and authentication messaging.
→
Webhooks
Receive Firetip events in your application.
→
Event Reference
Delivery, open, click, bounce and status events.
→
Webhook Security
Validate incoming event requests.
→
Retry & Failure Handling
Reliable event processing patterns.
→
Security, Privacy & Sovereignty
Security and infrastructure principles behind Firetip.
Security
Account security, credentials, authentication and
operational controls.
Security →
Privacy
Communications data, data handling and privacy
controls.
Privacy →
Sovereign Seal
Infrastructure identity and domain trust verification.
Sovereign Seal →
Sovereign Infrastructure
Routing, infrastructure boundaries and data residency
architecture.
Infrastructure →
Operations & Diagnostics
Monitor, diagnose and operate your Firetip environment.
Dashboard
Central Firetip operating environment and platform
overview.
Dashboard →
Analytics
Campaign, audience and communication performance.
Analytics →
Diagnostics
Diagnose DNS and communication configuration problems.
Diagnostics →
Logs
Operational records and communication processing information.
Logs →
Reference
Technical reference material for the Firetip platform.
API Reference
Endpoints, authentication and request structure.
Event Reference
Firetip communication and integration events.
Error Reference
API errors, dispatch errors and diagnostic responses.
Limits & Quotas
Operational limits and platform constraints.
Changelog
Platform changes, releases and documentation updates.
Firetip Glossary
Definitions for Firetip systems and terminology.
Platform Status
High-level availability indicators for core Firetip systems.
Firetip Platform
Core communications and dispatch.
Operational
Dispatch Layer
Outbound communication processing.
Operational
Faigen Integration
AI intelligence layer.
Available