T‑MINUS
NODE: SC01
FIRETIP™ / WHATSAPP

WhatsApp.
Inside Firetip.

Extend your Firetip communications infrastructure into WhatsApp. Send campaigns, transactional messages, alerts and personalised customer communications from the same audience and automation layer that already powers your Firetip platform.
EXPLORE WHATSAPP FAIGEN + WHATSAPP
Firetip BUSINESS CHANNEL
FIRETIP DISPATCH
Hi, I just wanted to check whether my order has shipped yet. 14:31
Hi Sarah 👋 Your order has been dispatched and is currently on its way. 14:32 ✓
Perfect, thank you! 14:33
You're welcome. If you need anything else, we're here to help. 14:33 ✓
Message
THE CHANNEL

One platform.
Another powerful channel.

Your audience already lives inside Firetip. WhatsApp simply becomes another way to reach them — without creating another disconnected communications stack.
Campaigns
Deliver targeted WhatsApp campaigns to selected audiences and segments.
Transactional Messaging
Send confirmations, alerts, reminders and operational notifications.
Automations
Trigger WhatsApp messages from customer actions, campaign events and automated workflows.
Personalisation
Use Firetip subscriber data to create relevant, personalised customer communications.
Templates
Build reusable WhatsApp messaging templates for campaigns and operational communication.
Telemetry
Understand delivery, read signals, replies and campaign performance through Firetip telemetry.
THE FIRETIP FLOW

From audience
to conversation.

01
AUDIENCE
Select the people you want to reach.
02
MESSAGE
Create your WhatsApp communication.
03
FAIGEN
Generate, translate or optimise.
04
DISPATCH
Firetip delivers through the channel.
05
TELEMETRY
Measure delivery, reads and responses.
Your audience stays in Firetip.
WhatsApp doesn't require a second audience platform. Firetip's communication layer keeps your customer data, segmentation and workflows connected.
  • Shared Firetip audience
  • Shared segmentation
  • Shared automation layer
  • Shared campaign intelligence
Email + WhatsApp.
Firetip lets you think about communication as journeys rather than individual channels.
  • Email campaigns
  • WhatsApp messaging
  • Cross-channel automation
  • Unified telemetry
FAIGEN × WHATSAPP
Use Firetip's intelligence layer to generate, translate, optimise and personalise WhatsApp messaging before dispatch.
BEYOND BROADCAST

WhatsApp is a conversation.

Customers can respond. That means WhatsApp can become part of a wider Firetip workflow rather than simply another outbound broadcast channel.
CUSTOMER
ACTION
A customer interacts with your business.
FIRETIP
DISPATCH
Firetip sends the communication.
WHATSAPP
REPLY
The customer responds.
AUTOMATION
NEXT ACTION
Firetip can continue the workflow.
TELEMETRY
INSIGHT
Measure what happened.
FIRETIP™ / WHATSAPP

Your audience.
Your infrastructure.

WhatsApp becomes another channel inside the Firetip communications platform — connected to your audience, automation, intelligence and telemetry.
EXPLORE WHATSAPP EXPLORE FIRETIP
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