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NODE: SC01
FIRETIP INTEGRATIONS

Connect. Integrate.

Connect communication providers, APIs and external services to Firetip and extend your outbound infrastructure across the systems your organisation already uses.

INTEGRATION LAYER
REST API
WEBHOOKS
INTEGRATION OPERATIONS

Everything required to connect Firetip.

FIRETIP INTEGRATION LAYER

Firetip connects the systems around your communications.

Firetip is designed to operate as an outbound infrastructure layer rather than an isolated application. Connect your applications, communication channels, APIs and external services through authenticated integration points and keep your existing systems connected to the Firetip dispatch engine.

Start Integration
QUICK START

From connection to production.

01
Choose Integration Select the provider, API or external service you want to connect.
02
Authenticate Configure the required credentials and authentication parameters.
03
Verify Test connectivity and confirm the integration is responding correctly.
04
Activate Enable the integration for production communications and events.
01
GETTING STARTED

Connect your first integration.

Integrations allow Firetip to communicate with external systems and providers while maintaining a controlled connection between your infrastructure and the Firetip dispatch layer.

Select a service

Determine which external system needs to exchange information with Firetip and identify the required integration method.

Configure credentials

Provide the authentication material required by the integration and store credentials securely.

Verify connection

Test the integration before enabling it for production traffic or automated events.

Back to Integrations
02
COMMUNICATION PROVIDERS

Connect the communication layer.

Firetip can operate alongside communication providers and external services, allowing your infrastructure to connect the channels required by your organisation.

COMMUNICATION INTEGRATIONS FIRETIP
Stripe

Connect Stripe payment infrastructure to Firetip campaigns, checkout flows and conversion tracking.

PAYMENTS
Email

Connect email infrastructure, sending identities and application-level email workflows.

CHANNEL
SMS

Connect SMS services and messaging workflows where supported by your Firetip deployment.

CHANNEL
WhatsApp

Connect WhatsApp communication workflows and external messaging infrastructure.

CHANNEL
Custom API

Build application-level integrations directly against the Firetip API layer.

API
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03
REST API

Connect your applications directly.

The Firetip API provides an application-facing integration layer for systems that need to create, control or interact with outbound communications.

Application integration

Your application can communicate with Firetip through authenticated HTTP requests using the API credentials assigned to your account.

PROTOCOL HTTPS / JSON / REST

Keep API credentials private and never expose production credentials in client-side code.

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04
API AUTHENTICATION

Secure the connection between systems.

Authentication establishes which application is authorised to communicate with the Firetip integration layer.

API KEY Application identity

Use the credentials assigned by Firetip to identify authorised API clients.

HTTPS Encrypted transport

Production API communication should use encrypted HTTPS transport.

ACCESS Controlled permissions

Keep integration credentials scoped to the systems and functions that actually require access.

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05
WEBHOOKS

Receive events from Firetip in real time.

Webhooks allow Firetip to notify connected systems when relevant events occur, removing the need for applications to repeatedly poll for updates.

Delivery events

Receive notifications when outbound communications move through the delivery lifecycle.

Engagement events

Connect application workflows to supported message engagement events.

Failure events

Receive integration or delivery failures so external systems can respond automatically.

Automation events

Feed Firetip events into your own automation, analytics and operational systems.

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06
INTEGRATION VERIFICATION

Confirm the connection before production.

Firetip integrations should be verified before production traffic is enabled. Confirm credentials, connectivity and event delivery independently.

Credentials accepted Authentication material is valid.
CHECK
Connection established The external service responds correctly.
CHECK
Test request completed Firetip successfully communicates with the connected service.
CHECK
Events received Webhook or integration events are reaching the configured endpoint.
CHECK
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07
INTEGRATION SECURITY

Keep connected systems under control.

Integrations extend the Firetip infrastructure into other systems. Protecting credentials, endpoints and access permissions is therefore part of the integration architecture.

Protect credentials

Never publish production API credentials in browser code, public repositories or client-side applications.

Control access

Keep integration permissions limited to the systems and functions that actually require them.

Monitor activity

Monitor integration requests, failures and unusual activity so problems can be identified quickly.

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08
TROUBLESHOOTING

Diagnose integration failures systematically.

When an integration fails, isolate authentication, connectivity and event delivery separately rather than changing multiple settings simultaneously.

01
Authentication failure

Check the API key, credential value, access permissions and authentication method.

02
Connection failure

Confirm the destination endpoint is reachable and that the integration is configured correctly.

03
Webhook failure

Verify the endpoint URL, HTTPS configuration, response status and event handling logic.

04
Event mismatch

Confirm that the required event type is enabled and that your application accepts the payload.

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09
ADVANCED CONFIGURATION

Extend the integration layer.

Experienced operators can use advanced integration controls to connect Firetip with larger application, automation and infrastructure environments.

Custom APIs

Build application-specific connections using the Firetip API layer.

Event automation

Connect Firetip events to external automation and operational workflows.

Routing controls

Structure communication flows between Firetip and connected infrastructure.

Infrastructure

Understand the relationship between external integrations and the Firetip dispatch layer.

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